Frequently Asked Questions

What are the requirements to join the KRAFTON Creator Network?

How do I sign up, and how will I know which program I belong to?

What benefits do Rising Creators and Partner Creators receive?

What if I don't meet the requirements to join today?

I only have Chinese social media channels. Am I eligible to join?

My application is still under review. What should I do?

After I get accepted into the program, will KRAFTON examine my content?

I'm a Rising Creator and reached 1,000 followers. How can I upgrade to Partner Creator?

I'm eligible for Partner Creator upgrade but don't want to upgrade yet. What happens?

What is the KRAFTON Creator Code?

How can I change / update my KRAFTON Creator Code?

My supporters are getting an error that my creator code can't be found, or that the code is already in use. What should I do?

What benefits does the KRAFTON Creator Network offer?

How do I earn from the program?

Do I have to pay taxes on the income I make from the program?

I don't have a bank account. Can I still get paid?

Can I be paid in my local currency?

Are there any conditions on payouts?

Is there a minimum amount, and how frequently will I receive a payout?

Where can I check my payout details, and how often is the information updated?

Can I request a review of my Payout calculation if I think there's an error?

What is Hyperwallet? Who should I contact for questions about Hyperwallet services?

I selected the wrong account type on Hyperwallet, but haven’t completed registration. What should I do?

I want to change my Hyperwallet account type while using the service. What should I do?

What is the Dashboard?

What is Creator Soul and how do I earn badges?

What are Active Supporters and Engagement Tiers?

How are Supporter Country Distribution and Game Popularity determined?

What do I need to know about tax compliance as a KCN creator?

I'm a non-U.S. creator. What is the W-8BEN form and why do I need to complete it?

I'm a U.S.-based creator. Will I receive a 1099 tax form?

I accidentally selected "U.S. Person" on the Hyperwallet tax form, but I'm not a U.S. taxpayer. How do I fix this?

I need company information from KRAFTON Americas, Inc. for local tax or invoicing purposes. How do I get this?

What is a campaign?

What are the types of campaigns?

Where can I find instructions to help my supporters enter my Creator Code correctly?

Can I leave a campaign after joining?

Are there limits to campaign participation?

What rate applies if I'm participating in multiple campaigns at the same time?

Should I disclose that I am affiliated with the KRAFTON Creator Network?

What words or phrases should I use?

Where should I include the disclosure?

Are there disclosure requirements for games with probability-based items?

What are the different account statuses in the KRAFTON Creator Network?

What is the condition for deactivation?

What is the condition for suspension?

What is the condition for termination?

What’s the difference between KCN membership termination and deleting my KRAFTON ID?

Where is the KRAFTON Creator Network operational?

How is the KRAFTON Creator Network different from game-specific Partner Programs?

How can I check which games and campaigns are active on the KRAFTON Creator Network?

What personal data is jointly used with affiliated companies?

How can I identify official communications from KCN?